Return and refund policy

At MI Casa Furniture, we want you to feel confident when choosing furniture for your home.

We understand that furniture is an important part of your living space, and we are committed to making your shopping experience simple and transparent.

This Return & Refund Policy explains how returns, exchanges, replacements, and refunds are handled.

1. Return Eligibility

MI Casa Furniture accepts return requests within 30 days after your order has been delivered.

To be eligible for a return, the product must:

✔ Be in its original condition
✔ Be unused and free from damage caused after delivery
✔ Include original packaging, accessories, and included components
✔ Include valid order information or proof of purchase

For furniture products, items that have been assembled, modified, altered, or damaged after delivery may not qualify for return.

2. How to Request a Return

To start a return request, please contact our customer support team:

Email: support@micasafurniture.com

Please include the following information:

  • Order number
  • Customer name
  • Reason for the return request
  • Photos or details regarding the product condition (if applicable)

Once your request has been reviewed and approved, our team will provide return instructions.

Important:
Please do not send any items back before receiving return approval from MI Casa Furniture. Returns sent without authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order carefully when it arrives.

If your furniture arrives with any of the following issues:

  • Shipping damage
  • Manufacturing defects
  • Missing parts or hardware
  • Incorrect product received

Please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order details
  • Photos or videos of the issue
  • A description of the problem

Our team will review your request and work with you to provide an appropriate solution.

4. Non-Returnable Items

Certain items may not qualify for return, including:

  • Customized or personalized furniture
  • Products that have been assembled or modified
  • Items damaged due to improper use or handling
  • Clearance or final sale items
  • Gift cards
  • Products without original packaging or components

Original shipping fees may not be refundable.

If you are unsure whether your purchase qualifies for a return, please contact our support team before submitting a request.

5. Exchanges

If you would like to exchange your product for another item, please contact us first.

The exchange process typically includes:

  1. Requesting approval for the original item return
  2. Returning the original product according to instructions
  3. Placing a new order for the replacement item

Product availability may vary, so we recommend confirming replacement options before beginning the exchange process.

6. International Return Requests

For customers outside the United States, additional return conditions may apply.

Depending on the location, customers may be responsible for:

  • Return shipping costs
  • Customs fees
  • Import-related charges

Please contact MI Casa Furniture before sending any international return so our team can provide the correct instructions.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding your refund status.

If your refund is approved:

✔ The refund will be issued to your original payment method
✔ Please allow up to 10 business days for processing
✔ Your bank or payment provider may require additional time to complete the transaction

If you have not received your refund after the expected processing period, please contact:

support@micasafurniture.com

8. Return Shipping Information

All returns must receive approval from MI Casa Furniture before shipment.

After your return request is accepted, we will provide the necessary return instructions.

Please send returned items only to the return address provided by our customer service team.

Contact Information

If you have questions regarding returns, refunds, or your order, please contact us:

MI Casa Furniture

3247 E Ventura Ave
Fresno, California, 93702-3243
United States

Email: support@micasafurniture.com

Phone: (559) 266-6522

Thank you for choosing MI Casa Furniture.

We appreciate your trust and are committed to providing quality furniture and a reliable shopping experience that helps you create a home you love.