At MI Casa Furniture, we understand that bringing new furniture into your home is an important experience.

From careful packaging to reliable delivery, we are committed to making sure your order arrives safely and smoothly.

This Shipping Policy explains how we prepare, process, and deliver your furniture purchases.

Our Shipping Commitment

Furniture is designed to become part of your everyday living space.

To provide a reliable delivery experience, MI Casa Furniture works with trusted fulfillment partners and professional carriers to carefully handle each order from preparation to arrival.

Our shipping process is designed to:

• Protect furniture during transportation
• Provide reliable delivery services
• Ensure orders are carefully inspected before shipment
• Create a smooth experience from checkout to your home

Because furniture requires specialized handling and protective packaging, some orders may require additional preparation time.

We appreciate your patience while we make sure your items arrive safely.

1. Order Processing & Shipping Fees

Every order is reviewed and prepared before shipment.

Processing Time:

Please allow:

3–5 business days

for order confirmation, quality inspection, packaging, and shipment preparation.

During busy periods, holidays, or promotional events, processing times may take slightly longer.

Shipping Fees:

Shipping costs are calculated based on:

• Product size and weight
• Delivery location
• Shipping method selected

Any applicable shipping charges will be clearly displayed during checkout before your order is completed.

2. Estimated Delivery Times

Due to the size and handling requirements of furniture products, delivery times may vary depending on availability, destination, and carrier schedules.

Estimated delivery timeframe:

Please note that delivery estimates are approximate and do not represent guaranteed arrival dates.

Large furniture items may require additional carrier coordination before delivery.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with available tracking information.

Please note:

• Tracking updates may take 24–72 hours after shipment information is created
• Carrier scans may update gradually during transit
• Delivery progress may vary depending on the carrier and destination

If you need help locating your shipment, our customer support team is happy to assist.

4. Furniture Delivery Information

To ensure a successful delivery, please make sure:

• Your shipping address is correct before placing your order
• Someone is available to receive larger furniture deliveries when required
• Delivery areas are accessible for carrier transportation

For oversized furniture items, the shipping carrier may contact you directly to arrange delivery details.

Customers are responsible for ensuring the delivery location is suitable for receiving furniture products.

5. Order Changes & Cancellations

We begin processing orders shortly after purchase to provide faster delivery.

If you need to:

• Update your shipping address
• Modify order details
• Request cancellation

Please contact us as soon as possible:

Email: support@micasafurniture.com

Requests must be submitted before your order enters the shipping process.

Once your order has been prepared or shipped, changes or cancellations may no longer be available.

6. Damaged, Missing, or Incorrect Items

At MI Casa Furniture, we carefully package each order before shipment.

However, if your item arrives with an issue, please contact us promptly so we can assist.

Damaged Furniture:

If your order arrives damaged:

• Contact our support team within 72 hours of delivery
• Provide photos of the product and packaging
• Include your order information

Our team will review the situation and provide the appropriate solution.

Lost Shipments:

If the shipping carrier confirms that your package has been lost during transit, we will work with you to resolve the issue and provide assistance where applicable.

7. Contact Us

If you have questions about shipping, delivery, or your order, please contact:

MI Casa Furniture

3247 E Ventura Ave
Fresno, California, 93702-3243
United States

Email: support@micasafurniture.com

Phone: (559) 266-6522

Thank you for choosing MI Casa Furniture.

We are committed to delivering furniture that brings comfort, style, and warmth into your home — safely and reliably.